Last mile delivery: how Planarry TMS helps improve customer service and cut costs

The last mile segment is the most expensive and at the same time the most critical delivery stage. It is he who shapes the customer’s sense of service from the company. In an era of growth of e-commerce and the requirements of «delivery today» business need to introduce innovative tools.

Planarry TMS is designed to manage last mile delivery processes. The mobile application for couriers provides online receipt of route assignments, recording of execution, photo-confirmation, electronic signature and control of actual time at the point. TMS calculates optimal routes taking into account time windows, warehouse loads, transport restrictions and address prioritization.

Analytics allows you to evaluate the efficiency of couriers, accuracy of delivery time, density of routes and reduce the percentage of unsuccessful deliveries. This increases the quality of customer experience and loyalty of customers, which is especially important for e-commerce. Planarry will help to stabilize the processes and create a predictable delivery even when there is a shortage of staff or large fluctuations in order volumes. Learn more about mobile app

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